Jobs must be designed following some key principles:-

• A job is usually designed to achieve some results. In other words a job must have a purpose.
• Not all jobs are the same. Jobs at the top of an organisation are designed for ultimate end results (business results), whilst jobs at the front end (or the bottom end) are designed for basic output (or service)
• Jobs can be analysed as a hierarchy of accountabilities, tasks, subtasks and routines as shown below (click image to enlarge):-

Proper job design places emphasis on the accountabilities for results, rather than the tasks or routines to accomplish those results. Tasks may change form time to time; whereas accountabilities are directly related to the mission and vision of the organisation.

Jobs are a Set of Related Accountabilities

In organisation that is seeking to be results driven, jobs are defined by role statements that clarify and determine the results expected.

Roles of a District Engineer of an electrical supply company (example):

                       
Each role statement can subsequently be analysed to determine tasks, procedures and behaviours of the position.

The Content of a Job Accountability Statement

  Job accountabilities are best stated as follows:

Examples:-

Example of Results Description Format

The Key Elements of a Job:-

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